When systems break, speed and clarity make all the difference. AI is beginning to reshape incident management — from auto-triage and suggested playbooks to automated notes and response flows. But does AI truly help teams resolve faster, or does it risk creating confusion, complacency, or misplaced trust?

In this roundtable, leaders will share how their organizations are approaching incident tracking and response today, and where AI and automation could shift the experience. Conversations will dig into real questions: How do you design workflows that leverage AI without losing the human judgment incidents demand? Where could automation make a midnight page easier to handle — and where could it make things worse? What’s missing from current tools and structures, and what guardrails do we need to build trust in AI-assisted response?

The goal is a peer-driven discussion that surfaces both the opportunities and the risks of AI-aware workflows, leaving participants with sharper insight into how to modernize incident response while keeping people at the center.